Enrolments in the top menu is the record of what a family has bought and which classes the student is in. It is the page to open for a receipt, a term date or a payment that did not go through.
What is on the page
- Test Bundle, when there is an online practice bundle running, with the date it expires.
- FlexiClass, when the family has ever used it, with the membership or credit balance and a Manage FlexiClass link.
- Active Enrolments: one card per purchase, listing every term it covers, what was paid, how it was paid and the day it was bought, plus View Receipt.
- Pending Payment: a place held while payment is finished, with the time the hold runs out.
- Payment Failed, with a Retry Payment button.
- Your Class Schedule: each class with its day, time, venue and teacher, the Online Class link when there is one, and a chip for every session.
- Past Enrolments, collapsed at the bottom.
Receipts
Select View Receipt on an active enrolment to open the receipt for that payment. A receipt that is still being produced shows as Receipt pending. A bank direct debit takes a few business days to clear and says so on the card while it is processing, and the class place is held the whole time.
If a payment failed
Use Retry Payment on the card. It reopens the same enrolment so nothing needs to be filled in again. If the card keeps being declined, contact the team rather than enrolling a second time, which would create a duplicate.
Enrolling again
Enrol in a Course at the top of the page opens the enrolment wizard for a new term or a second course. The session chips under each class also show attendance, which is covered in Seeing attendance for a class.