If a weekly charge does not go through, the membership is marked as payment due, and you clear it on the Membership tab of the FlexiClass page. That tab is the only place it is paid.
What you will see
A red panel appears on the membership card saying a payment did not go through, with the amount outstanding and a Pay now button that retries your saved card. We email you about it as well.
When your bank wants a check
Sometimes a payment is not declined but waiting on a quick security check with your bank. The tab then shows an amber panel asking you to confirm the payment, with a Confirm payment button that opens a short confirmation page. Pay now cannot clear that one: the confirmation step has to be done by you.
What happens while it is unpaid
Booking on the membership pauses until the week is paid, because only paid weeks are bookable. If you still hold credits you can keep booking on those in the meantime. There are no makeup sessions for a week that went unpaid, so it is worth clearing quickly.
Once it clears
The membership returns to active on its own and booking reopens. The page updates by itself while a payment is processing, so you do not need to keep reloading it.
If it keeps failing
The saved card is changed by us rather than on the page. Contact us through the contact form, tell us the card is being declined, and we will sort out the details with you.