If you cannot remember your password, we email you a 6-digit code to prove the inbox is yours, and then you choose the new password yourself. We never email a password.
Step by step
- Choose Forgot password? on the login page, or go to /change_password/.
- On Reset Password, enter your email address, answer the Security Check sum and choose Send Code.
- On Check Your Email, type the six digits from the email and choose Verify Code.
- On Choose a New Password, enter the new password twice and choose Update Password. It needs at least 8 characters, at least one number and at least one special character.
- You then see Password Updated. Sign in with the new password.
If the email does not arrive
- Check your spam or junk folder.
- For your security the page never says whether an address has an account, so a missing email can simply mean the address is not the one you registered with. Try the other inbox you use.
- Use Send a new code on the code screen, or Use a different email to start again with another address.
- The code is only good for a short while. If you come back later, ask for a fresh one.
- Too many wrong codes ends the attempt and you start again from the email screen.
If you do not know which email you used
Sign in on the Student Identity tab instead, using the student's first name, last name, date of birth and postcode. Once you are in, use Change Password on the dashboard: it emails a code to the address on the account, so whichever inbox the code lands in is the address you registered with.
Already signed in?
You do not need this flow. Use Change Password on your dashboard, which emails a short code to the address on the account and keeps you signed in while you change it.